INFORMATION & SUPPORT
Delete your account
Permanently delete your Dexpat account in the app or through a support request.
Account deletion is permanent. Once completed, your account and associated content cannot be restored.
Delete in the app
- Open Dexpat and sign in.
- Open settings or account settings from your profile.
- Tap Delete Account.
- Read the warning, verify your identity and confirm.
The same flow is available for accounts created with Apple, Google or email.
If you cannot access the app
Email contact@sancak.app from your registered address with the subject “Dexpat Account Deletion Request” and include your username. We may request information to verify ownership, but will never ask for your password.
Data deleted and data retained
When completed, account and profile data, posts, comments, listings, uploaded media and the association between your account and in-app messages are deleted or anonymised.
Limited records needed for fraud prevention, safety, dispute resolution, financial records or legal obligations may remain for applicable retention periods. Backup copies expire through the normal backup cycle.
Processing time
In-app deletion normally begins immediately. Email requests are completed as soon as reasonably possible after identity verification and within the period required by applicable law.
Important: cancel your subscription separately
Deleting your Dexpat account does not automatically cancel an Apple App Store subscription. On iPhone, open Settings → your name → Subscriptions → Dexpat to cancel it.