INFORMATION & SUPPORT
Dexpat Support
Get help with your account, subscription, safety and app usage.
Contact us
Email contact@sancak.app when you need help. Include your Dexpat username, device model, iOS version and a brief description. Never send your password or payment card details.
contact@sancak.app
Account and login
I cannot sign in with Apple or Google
Check your internet connection, update the app and make sure you choose the same sign-in method used before. If it continues, email us with a screenshot of the error.
How do I delete my account?
Open profile and account settings in the app and choose “Delete Account”. If you cannot access the app, follow our account deletion instructions.
Premium and purchases
I paid but Premium is not active
Use “Restore Purchases” on the Premium screen. Make sure the device uses the Apple ID that made the purchase. You can email us with your Apple receipt and Dexpat username.
How do I cancel?
On iPhone, open Settings → your name → Subscriptions → Dexpat. Deleting your account or the app does not automatically cancel an Apple subscription.
Requesting a refund
App Store payments are processed by Apple. Submit refund requests to Apple at reportaproblem.apple.com.
Safety and community
You can report a post, comment or user from its menu in the app and block users you do not want to interact with. See our Child Safety Standards for more information. If there is an immediate danger, contact local emergency services first.